Tried Google. Tried ChatGPT. Still broken?
A real local technician fixes it, usually the same day. You see a flat price before any work starts. No subscription, no surprise charges.
- Price approved before work starts
- No subscriptions
- A real local technician
- Remote or on site
How it works
- 1
Tell me what's broken
Use the form, call or text. A sentence is enough, and screenshots help.
- 2
Approve a flat price
You see the exact price and say yes before any work starts.
- 3
It gets fixed
Remotely on a screen share or on site, depending on the problem. You get a short note on what was done.
Who do you need help for?
Offices without an IT person, and the homes of the people who work in them.
My business
Dental and medical offices, accountants, agencies, law offices, shops.
- Microsoft 365 and Google Workspace
- Office Wi-Fi and networking
- New computers
- Shared printers and files
- Backups
- AI tools for your team
My home
Everyday tech that should just work.
- Slow or broken computers
- Wi-Fi dead zones
- Printers
- Email and passwords
- Smart home and cameras
- Security basics
Flat prices, one time
Each price is the whole price. If a job runs past its time limit, I stop, tell you what I've found, and you decide whether to go further.
Quick Fix
- One problem
- Email not sending or syncing
- Printer or scanner offline
- Slow or frozen computer
- Password and account lockouts
Remote Session
- Microsoft 365 or Google Workspace
- Virus and pop-up cleanup
- Backups that actually run
- AI tool setup
On-site Visit
- One visit to your home or office
- Wi-Fi, printers, TVs and smart home
- Setting up new devices
- Hands-on help and walkthroughs
Office Setup
- New computers set up and moved over
- Office Wi-Fi that reaches every desk
- Email moved to a new provider
- Shared files and printers
If I can't fix it or tell you exactly what's wrong, you don't pay. If it turns out to be failed hardware, you pay for the diagnosis and get a written summary of what to buy or how to claim your warranty. Your fee counts toward installing the replacement within 14 days.
Want someone on call every month? Office Care starts at $149/month, month to month. It's optional and never added to a fix. Learn about Office Care →
Extra time is $49 per 30 minutes, and only with your OK. On-site visits more than about 20 miles from Cincinnati add a $35 travel fee.
Got a quick question?
Ask one technology question a month for free. I'll reply by text or email with steps you can follow yourself.
One free question per business or household each month. If it needs hands-on help, I'll send the flat price first. You're never charged without saying yes.
Ask a free questionFree, one written reply
- "How do I share a folder in OneDrive?"
- "Is this email from 'Microsoft' fake?" (with a screenshot)
- "Which router should a 6-person office buy?"
Paid, hands-on help
- "Can you set up shared folders for my office?"
- "I clicked the link. Can you check my computer?"
- "Can you install it and get everyone connected?"
Remote help, without handing over your computer
- You start the connection with a secure remote-support app.
- You see everything I do on your screen.
- You can disconnect at any time.
- Access ends when the session does.
A note from the owner
Lumifie Tech Help is a small, owner-run Cincinnati tech service. When you reach out, you talk to a real local technician, not a call center or a chatbot. You get plain-English answers, the price before any work starts, and no sign-ups you didn't choose. I stand behind every job.
Joe, owner
Need more than a fix? Lumifie Consulting, our consulting side, automates small-business busywork with AI.
Local in Cincinnati. Remote anywhere.
Remote fixes: anywhere in the United States.
On-site service: greater Cincinnati.
Cincinnati, Mason, West Chester, Blue Ash, Montgomery, Kenwood, Loveland, Hyde Park, Fairfield, Amelia, Batavia, Covington, Northern Kentucky.
Questions
Will I be signed up for anything?
No. Every fix is a one-time payment. The only recurring option is Office Care, and you have to choose it on its own page.
What if you can't fix it?
If I can't fix it or tell you exactly what's wrong, you don't pay. If I find the cause, you pay for the diagnosis and get a written summary of what to do next.
What if it turns out to be broken hardware?
You pay for the diagnosis and get a written summary of what failed and what to buy, or how to claim your warranty. I don't sell parts. If you'd like me to install the replacement, your fee counts toward it when you book within 14 days.
What counts as a free question?
Anything I can answer in one written reply that you follow yourself. Connecting to your computer, a call, or back-and-forth is a paid fix, and you get the flat price first.
How fast can you help?
I reply the same business day, and many problems are fixed the same day.
What if the job takes longer?
I stop at the time limit, tell you what I've found, and you decide. Extra time is $49 per 30 minutes, and only with your OK.
Do you charge for travel?
Not within about 20 miles of Cincinnati. Beyond that, on-site visits add a $35 travel fee, which you'll know before booking.
Still stuck?
Tell me what's going wrong and I'll tell you what it costs to fix. No subscription. No surprise charges.